I need to rant.
Fucking bloody unbelieveable.
I don't know how many arteries I've blown over a travel agent's incompetence. I'm supposed to be leaving in 5 days but until I step onto the plane and it takes off, I cannot say for sure if I'm going or not.
Truly fucking unbelieveable.
And this is a travel agent I travel with all the time. Obviously, being a regular and long time customer doesn't count for shit.
The travel agent fucks up my travel plans and I'm supposed to be accommodating?
I had booked to leave on the 30th of this month. Before I paid IN FULL, I specifically made sure and asked if this tour was confirmed. Of course, she said.
Fine. Signed. Sealed. Done.
About 10 days before departure, travel agent calls to tell me there's been a change in plans. The majority of the group now wants to depart on 15th April. Am I ok with it? Of course not. If I had wanted to leave on the 15th, I would have booked for the 15th. Furthermore, my purpose of going is to see the cherry blossoms which bloom in the first week of April. Go on the 15th, see what? So what does she do? She proceeds to offer me my money back. No solution whatsoever. Just, we'll give you back your money. That was when I blew my top.
I wanted to go on my holiday. I didn't want my money back. And even if I did and went to another agent to book another tour, was her company going to compensate me for the difference, because everybody else was more expensive than them. No? Well, it wasn't my problem that they accommodated the majority. So, go settle the freaking problem.
There's a Singaporean group that we can join on that date. Would I be ok joining them, she asks. Sure. But I tell her I don't understand Mandarin, which I had already told her before I paid for my tour. Oh, she says, it will be in Mandarin. So what other solution do you have, I ask her. We give you back your money, she tells me again. At this point in time, counting to ten didn't help me anymore.
Then she tells me there's an American group that speaks English. Great, I say. But (yes, there's always a BUT) their itinerary is different, she says. So tell me what their itinerary is, I say. We'll fax you, she says. Which, of course, she didn't. I had to call her the next day to ask what the hell was going on with my tour.
Oh, we're getting a new group together now. We'll leave on the 30th, she tells me. I couldn't help being cynical. I asked her did it mean that if they couldn't get a new group together, she was going to call me up again at the very last minute to say they're cancelling once more? Oh no, she says, we're leaving on the 30th for sure. Ok, so I take her word for it.
Everything is fine and dandy. I thought all had been settled. I confirm my returning later than the group with her and proceed to book extra nights at a hotel on my own.
Sigh. It doesn't end. Just when I thought I was all ready to go, something else pops up.
She calls last night and asks me about my leave from work. When do I start my leave bla bla bla. Why did she want to know, I ask. Oh, just wondering, she says. Fine. So I told her my leave starts on 31st. But we leave on 30th, she says. Yes, we leave at 11.30pm. I can still go to work, I tell her. Gawd. Duhhhh! So anyway, it was left at that. She didn't tell me why she had wanted to know and I didn't ask.
Today she calls again. And it is finally revealed. The 30th group is Mandarin speaking. The 29th group is Cantonese speaking. Can I change my leave dates, she asks. When will the tour end? A day earlier? I told her even if I could change my leave dates, my hotel has been booked. Where was I going to stay because I would have one day without accommodation now since the tour ends a day earlier. And did she check whether my friend could leave on that date? No, she didn't. So I did, and guess what, my friend can't leave on 29th because of work. So I didn't bother checking if I could change my hotel booking to a day earlier. Plus, what about our later flight? Is there going to be a seat for us coming back if, according to our original plan, we were to stay two extra days? She never brought it up, so I assume it didn't occur to her, therefore further stamping her stupidity and incompetence.
It's Good Friday and I really should be nice. But I'm beyond all niceties. I am so fed-up.
I tell her I'm not prepared to pay over RM4K to go for a tour I won't understand a word of. She suggests maybe my friend could translate for me. I say, sure, and were they going to pay my friend the tour guide's salary? 'Cos my friend needs to work now and do their freaking job. So what does she do? She offers to give me back my money again. Fine, I tell her. If I agree to it, what about the hotel I had booked? The transaction has been done. Were they going to pay me back for that? How much is the hotel, she asks. Check their website, I tell her, they're about RM1K+ a night. I had booked for two nights, that makes it over RM2K. She was silent for awhile. I couldn't help but give a silent snigger. Pay me back la!
And then...oh, this really takes the cake...she starts sobbing and says she's done all she's can, she doesn't know what else to do. I usually have a soft heart, but she's irritated me to the point of no return that I really don't give a rat's ass that she's crying.
But I relent a little and say, fine, I'll go on the 30th. But because it's a Mandarin speaking group, I want some form of compensation. After all, I have to settle for something that wasn't in the original agreement. She sobs even more and again says she doesn't know what to do. She says that she already found me a Cantonese group on the 29th but I can't go. Gawd. So it's my fault now?
Just truly fucking unbelieveable.
If she was smart (then again, that's asking too much), she would have said, we'll take care of that extra room night and settle the flight deviation surcharge for you. But no, all she could do was sob and say she didn't know what to do. So I told her if she wanted me to tell her? If she left it to me to tell her, I would tell her to pay for my whole tour. Did she want me to suggest that?
Sob sob sob.
Gawd.
I'll call you back in half an hour, she says. Fine, you do that, I tell her.
It's 2 hours later. Obviously, she's not calling back today.
I give up.
But I will try to be nice. My friend will try to get out of work a day earlier. I will call the hotel tomorrow to see if I can change the booking. I will remind the stupid travel agent to check if there are seats on the flight back a day earlier. If either one isn't in the affirmative, I shall suggest they pay for our extra night and flight deviation surcharge. If they're both in the affirmative, I shall suggest they pay our flight deviation surcharge only (and that's letting them off the hook big time - cos it's not much).
Sigh.
We shall see what other stories she cooks up tomorrow. Maybe the group will come down with diarrheoa and they have to cancel again. I won't be surprised.